Synology NAS info

How to reset your password on a Synology NAS:

Mode 1: Reset administrator login credentials and network settings to default

1. Locate the RESET button on your Synology NAS.
2. Press and hold down the RESET button for about 4 seconds until you hear a beep. Release the button immediately.
3. Launch Web Assistant. Double-click on your Synology NAS. On the login page, enter the system default username admin, leave the password field blank, and click Sign In.
4. Reset the password for your account and click Submit.
   • If there is only one administrator account named admin, the system automatically fills in the name admin in the username field.
   • If there are multiple administrators accounts, select an administrator account from the drop-down menu to change its password.
5. Once you have successfully reset the password, click Sign In Now.
6. Sign into DSM using the password you have just created.

Mode 2: Reset Synology NAS and re-install DSM

This mode wipes out all system configurations and carries out all the reset functions included in Mode 1.

1. Locate the RESET button on your Synology NAS.
2. Press and hold down the RESET button for about 4 seconds until you hear a beep. Release the button immediately.
3. Within 10 seconds, press and hold down the RESET button again for 4 seconds until you hear 3 more beeps.
4. Wait for about 2 minutes until the STATUS light on your Synology NAS blinks orange or green.⁴ You have successfully reset your Synology NAS and wiped the system configurations.
5. Enter find.synology.com in the search bar of your web browser and locate your Synology NAS. The status of your Synology NAS should be Configuration lost.
6. Double-click on your Synology NAS. Follow the wizard to complete the re-installation process.

Notes:

1. Once your Synology NAS is reset via Mode 1, the following settings take place:
   • The admin account is restored to default and its 2-factor authentication setting is disabled.
   • UI management port is reset to 5000/5001.
   • IP, DNS, gateway, and other net interfaces are reset to DHCP.
   • PPPoE is disabled.
   • Auto Block is disabled.
   • Firewall rules are disabled.
   • High-availability cluster is removed.
   • Virtual Machine Manager cluster is removed.
   • Encrypted folders are unmounted and the feature Mount automatically on startup is disabled. For security reasons, if the cypher is a machine key, it is deleted from Key Manager. To learn how to retain the machine key for decrypting shared folders after reset, please refer to this article.
2. Refer to the Hardware Installation Guide if you need assistance locating the RESET button.
3. The admin account is not shown in the drop-down menu when there are multiple administrator accounts. For security reasons, when you reset the password of another administrator account, the admin account is deactivated. Please use a name other than “admin” to set up an administrator account. Learn more about what services/packages are affected after the admin account is deactivated in this article.
4. The colour of the blinking light depends on the DSM version or the availability of the ALERT LED on your Synology NAS. For details, refer to the “Configuration Lost status” in this article.